Have questions? We've got answers.
Check out our most frequently asked questions below. Still need help? Reach out to us anytime at uerban.joggerr@gmail.com.

🛍️ Orders & Payments

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shopify Pay.

Q: Can I change or cancel my order after placing it?
A: We process orders quickly, but if you contact us within 1 hour of placing your order, we’ll do our best to update or cancel it.

🚚 Shipping & Delivery

Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and times will vary depending on your location.

Q: How long does shipping take?
A:

• 
  3–7 business days
  
• 
  7–14 business days
  (Shipping delays may occur during high-demand periods.)
  

Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also track it directly from our Track Order page.

🔁 Returns & Exchanges

Q: What is your return policy?
A: We offer hassle-free returns within 30 days of delivery. Items must be unused, in original packaging. Final sale items are non-returnable.

Q: How do I start a return or exchange?
A: Visit our Returns Portal or contact us at [your support email] with your order number and reason for return.

📏 Sizing & Products

Q: How do I find my size?
A: Each product page includes a sizing chart. If you're between sizes or need help, feel free to message us—we're happy to help!

Q: Are your products unisex?
A: Many of our styles are designed to be unisex. Please check the product description for sizing recommendations.

💬 Contact & Support

Q: How can I reach customer support?
A: Email us anytime at [your support email] or use the contact form on our Contact Us page. We typically respond within 24 hours on business days.

Still wondering about something?
We’re here to help! Drop us a line at [your support email] or DM us on Instagram @urbanjogger.